Terms of Service

Welcome to zarkarseo.com. These Terms of Service ("Terms") govern your use of our website and the purchase of digital marketing services, including but not limited to premium link building and SEO packages. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our services.

1. Overview

zarkarseo.com is operated by XINHANG TRADING LIMITED, located at Room D5, 5th Floor, No. 59, Jingye Street, Kwun Tong, Jiulong, HongKong. Throughout the site, the terms "we", "us" and "our" refer to XINHANG TRADING LIMITED.

2. Services

We provide digital SEO and marketing services including but not limited to:

• High-authority backlink building and premium link placement
• SEO ranking packages and content marketing
• Editorial content placement on established websites
• Other digital marketing services as listed on our website

All services are digital in nature and are delivered electronically. No physical products are shipped. Service descriptions on our website outline the scope and deliverables for each package.

3. Orders and Payment

By placing an order through our website, you agree to provide current, complete, and accurate purchase and account information. All payments are processed securely through Stripe, our PCI DSS-compliant third-party payment processor. You agree to promptly update your account and payment information so we can complete your transactions and contact you as needed.

Prices for our services are listed on our website and are subject to change. Any price changes will not affect orders already placed and confirmed. We reserve the right to modify or discontinue any service with reasonable notice.

4. Delivery of Services

Our digital services are initiated within 24-72 hours of confirmed payment. Each service listing specifies the estimated delivery timeframe. We commit to completing all services within the timeframe stated on the product page at the time of purchase. If we are unable to meet the stated delivery timeframe, you are entitled to a full refund as described in our Refund Policy.

5. Cancellation Policy

You may cancel your order at any time before work has commenced on your project for a full refund. Once work has begun, cancellation terms are as follows:

• Within 24 hours of purchase: Full refund, no questions asked, regardless of whether work has started.
• After 24 hours, before delivery: Partial refund may be issued based on the proportion of work not yet completed.
• Ongoing or subscription services: You may cancel at any time. Cancellation takes effect at the end of the current billing period. No further charges will be applied after cancellation.

To cancel an order, please contact us via our Contact Us page with your order number.

6. Refund Policy

We offer a clear and fair refund policy. Refund requests must be submitted within 24 hours of placing an order for a no-questions-asked full refund. If we fail to deliver the agreed-upon services within the specified timeframe, a full refund will be issued within 7 business days. Please visit our Refund Policy page for complete details on eligibility, process, and timelines.

7. Payment Disputes and Chargebacks

We are committed to resolving any payment concerns quickly and fairly. If you are dissatisfied with our services or believe a charge is incorrect, please contact us first through our Contact Us page. We aim to respond to all payment inquiries within one (1) business day and resolve disputes within five (5) business days.

Our dispute resolution process:

1. Contact our support team with your order number and a description of the issue.
2. We will review your case and respond within one (1) business day.
3. If a refund is warranted, it will be processed to your original payment method within 5-10 business days.

We believe most issues can be resolved through direct communication. If you initiate a chargeback with your bank or card issuer, we will cooperate fully with the investigation and provide all relevant documentation.

8. Acceptable Use

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our website. You must not attempt to gain unauthorized access to any part of our website or any systems connected to our website. You agree to provide accurate information about your website and business when ordering our services.

9. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. While we deliver all services as described in each product listing, we do not guarantee specific search engine rankings or results. Search engine algorithms are controlled by third parties and are subject to change without notice. Results depend on numerous factors including but not limited to your website's content, structure, competition, and search engine algorithm updates.

We guarantee that all deliverables described in the service package will be completed as specified. Our commitment is to the quality and completion of the work described, not to specific ranking outcomes.

10. Limitation of Liability

In no event shall XINHANG TRADING LIMITED, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability for any claim arising from or related to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

11. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

12. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of XINHANG TRADING LIMITED and is protected by applicable intellectual property laws. Content created as part of our services and delivered to you becomes your property upon full payment.

13. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be referred to and finally resolved by binding arbitration administered in Hong Kong in accordance with the Hong Kong International Arbitration Centre (HKIAC) rules then in effect.

The arbitration shall be conducted in English. The arbitral award shall be final and binding upon both parties. Judgment upon the award may be entered in any court having jurisdiction thereof.

This agreement shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. The invalidity of any provision shall not affect the validity of the remaining provisions.

15. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and XINHANG TRADING LIMITED regarding your use of our website and services, and supersede any prior agreements or communications.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website following any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

17. Contact Information

Questions about the Terms of Service should be sent to us via our Contact Us page or at:

XINHANG TRADING LIMITED
Room D5, 5th Floor, No. 59, Jingye Street, Kwun Tong, Jiulong, HongKong
Phone: +852 59354978
Email: [email protected]